Returns & Exchanges Policy

We want you to love your eyewear. If something isn’t right, we’ll help.

Summary

  • Change-of-mind returns: 30 days from delivery.
  • Exchanges: Free one-time exchange within 30 days — stock permitting.
  • Faulty or damaged: We’ll repair, replace or refund.
  • Condition: Unworn, unscratched, in original packaging with all accessories.
  • How to start: Email info@peninsulaeyewear.com with your order number.

This policy adds to, and does not affect, your statutory rights.

Eligibility

To be eligible for a return or exchange, items must be:

  • Unworn and unused, with no scratches or marks on frames or lenses.
  • In the original packaging (case/pouch, cleaning cloth, inserts) and with any tags/seals intact.
  • Returned within 30 days of delivery (based on your tracking).

Non-returnable items (unless faulty):

  • Customized/prescription lenses or bespoke items.
  • Gift cards.
  • Final-sale items clearly marked “Final Sale”.

How to start a return or exchange

  1. Email info@peninsulaeyewear.com with:
  • Subject: Return/Exchange – Order #PE[XXXX]
  • Your name, order number, item(s), and reason (fit, style, fault, etc.).
  1. We’ll reply with instructions and a Return Authorization (RA) number.
  2. Pack safely (see “Packaging Guidelines”) and add your RA inside the parcel.
  3. Send to our returns address:
    Peninsula Eyewear – Returns
    Suite 16, First Floor, 26 Main Street, Gibraltar.
    Include tracked shipping and keep proof of postage.

Refunds

  • Refunds are issued to the original payment method once your return is received and inspected.
  • Please allow 3–5 business days after approval for your bank/card to post the refund.
  • Original shipping fees are not refundable (unless we made a mistake or the item is faulty).

Exchanges

  • One free exchange per order on the same item in a different colour or a different model of equal value (pay/credit the difference if values differ). We cover the outbound shipping for the replacement.
  • International: We’ll process as a return + new purchase (or we can quote replacement shipping at cost).
  • Exchanges depend on stock availability.

Faulty, damaged, or incorrect items

  • If your item arrives damaged or develops a fault, email info@peninsulaeyewear.com within 7 days of delivery (for transit damage) or as soon as reasonably possible for faults.
  • Please include photos/video and your order number.
  • We will repair, replace, or refund at no cost to you. If a return is needed, we’ll provide a prepaid label (where available).

Return shipping & fees

  • Change-of-mind returns: Customer pays return postage.
  • Exchanges : Customer sends the item back; we cover the replacement’s outbound shipping.
  • Faulty/incorrect items: We cover reasonable return costs or provide a prepaid label.

International returns (duties & taxes)

  • Duties/taxes paid at import are typically non-refundable by us. You may be able to reclaim them with your local customs office.
  • Mark the parcel as “Returned Goods” to avoid extra import charges on our side. Any fees we incur due to incorrect declaration may be deducted from the refund.

Packaging guidelines

  • Use the original box where possible.
  • Place the frame in its case/pouch; wrap to prevent movement.
  • Avoid placing lenses directly against hard surfaces.
  • Include your RA number and order details inside.

Gifts

  • Items marked as gifts at purchase can be returned for a gift credit to the original purchaser’s account or exchanged (policy timelines and condition apply).

Price adjustments & promotions

  • We do not offer price adjustments on past orders.
  • Returned items purchased with a promotion will be refunded at the paid price; promo terms may affect exchange options.

Holiday returns (optional)

  • Purchases made 1 November – 24 December can be returned until 15 January 

Contact

Peninsula Eyewear Customer Care
Email: shop@peninsulaeyewear.com